Master the basics of communication to become a more effective manager or supervisor. This course help you discover how to develop your interpersonal skills by understanding and dealing with various personality traits and how they impact your ability to get the job done.
This course can be taken on either a PC or Mac device.
PC: Windows XP or later.
Mac: OS X Snow Leopard 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Adobe Flash Player. Click here to download the Flash Player.
Adobe Acrobat Reader. Click here to download the Acrobat Reader.
Software must be installed and fully operational before the course begins.
Email capabilities and access to a personal email account.
Completion of Fundamentals of Supervision and Management (or equivalent experience).
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Patricia Addesso has worked for over 20 years in retail, academic and telecommunications organizations. She has a doctorate in Industrial/Organizational Psychology, and well-grounded in the theory of human behavior at work. In addition, she has held management positions in three companies, and thus "speaks the language" of upper management. This blend of the theoretical and the practical is the hallmark of her consulting style. Dr. Addesso's specialty is organization development and team building. She has been involved in managing mergers, acquisitions, and other large-scale organizational changes, and is currently involved in projects such as strategic planning and personality assessments.