The following courses are designed to help employees excel in the areas of teamwork, communication, writing, supervision, project management, and more.

Courses

  • Achieving Success with Difficult People

    Do you know people whose behavior makes completing even the simplest tasks difficult? Would you like to learn how to have more successful relationships with difficult bosses, co-workers, students, neighbors or family members? Join this class and get helpful information for understanding yourself, solving people problems, and improving your relationships and personal and professional productivity.

    ‌​Jul 12, 2017, ‌​Aug 16, 2017, ‌​Sep 13, 2017, ‌​Oct 18, 2017
  • Building Teams That Work

    Teams are becoming a staple in today's workplace. In this course, you'll learn the components of a successful team and the stages of its development. You'll master the skills you'll need to effectively manage projects, make decisions, and solve problems in a team setting. Plus, you'll have a chance to learn the pitfalls of unhealthy group interaction and minimize any of its effects on your team.

    ‌​Jul 12, 2017, ‌​Aug 16, 2017, ‌​Sep 13, 2017, ‌​Oct 18, 2017
  • Business Finance for Non-Finance Personnel

    Come and explore different business strategies and discover how decisions using those strategies affect the financial landscape in a business organization and at home. In this course, you'll learn about the basic business model and follow the flow of finances through business operations. You'll gain an understanding of business acumen and see how companies use basic financial statements to report important information about their financial wellbeing. 

    ‌​Jul 12, 2017, ‌​Aug 16, 2017, ‌​Sep 13, 2017, ‌​Oct 18, 2017
  • Creating a Successful Business Plan

    Success in business begins with a plan. By committing your idea to paper, you face tough questions and identify strengths and weaknesses. Business plans are not just for financing purposes; they are working documents to guide your business. For new and established small business owners, the course will start you down the path of small business success.

    ‌​Jul 12, 2017, ‌​Aug 16, 2017, ‌​Sep 13, 2017, ‌​Oct 18, 2017
  • Distribution and Logistics Management

    Distribution and logistics management is a critical company function. Professionals in this field play a key role in fulfilling customer demands, ordering and managing inventory, controlling inbound and outbound shipments, reducing costs, saving time, and meeting company objectives. This course will not only show you how to create and operate a logistics function, but it will also show you how to achieve success through a combination of strategies and tactics.

    ‌​Jul 12, 2017, ‌​Aug 16, 2017, ‌​Sep 13, 2017, ‌​Oct 18, 2017
  • Effective Business Writing

    Do you have a nagging suspicion that a small improvement in your writing skills might also improve your career prospects? Here's how to fill in those gaps in your business writing skills so you can reach your full potential. You may be a clerical worker, an engineer, or an executive. If you communicate with others in writing, you need this course to help you identify and eliminate problem areas. By the end of this course, you'll know the secret to developing powerful written documents-including e-mail-that immediately draw readers in and motivate them to do what you want.

    ‌​Jul 12, 2017, ‌​Aug 16, 2017, ‌​Sep 13, 2017, ‌​Oct 18, 2017
  • Effective Selling

    The goal of Effective Selling is not to teach you how to make a sale today, but to help you discover how you can easily convert a potential customer into a long term asset. Effective Selling will help you lay the groundwork for repeat business and your future success. In sales, there are no quick fixes. However, with the knowledge, planning skills, communication techniques, and the understanding of human nature that you will gain from this course, your sales will grow as if by magic.

    ‌​Jul 12, 2017, ‌​Aug 16, 2017, ‌​Sep 13, 2017, ‌​Oct 18, 2017
  • Fundamentals of Supervision and Management

    Learn how to be an effective manager or supervisor. Master the basics of business and organizations, learn the people skills required to motivate and delegate, and learn tools for solving problems and resolving conflicts.

    ‌​Jul 12, 2017, ‌​Aug 16, 2017, ‌​Sep 13, 2017, ‌​Oct 18, 2017
  • Fundamentals of Supervision and Management II

    Learn how to be an effective manager or supervisor. Master the basics of communicating effectively, and learn tools for developing your own interpersonal skills.

    ‌​Jul 12, 2017, ‌​Aug 16, 2017, ‌​Sep 13, 2017, ‌​Oct 18, 2017
  • Fundamentals of Technical Writing

    Learn the skills you need to succeed in the well-paying field of technical writing. You'll discover the secrets of successful technical writers, including technical writing conventions, interviewing skills, documentation management, publishing and formatting techniques, and how to get your first job as a technical writer.

    ‌​Jul 12, 2017, ‌​Aug 16, 2017, ‌​Sep 13, 2017, ‌​Oct 18, 2017
  • Interpersonal Communication

    Communication is more than speaking, hearing, or even having a good vocabulary. This course explores strategies for success in everyday interpersonal communication. You'll explore clear examples of verbal and nonverbal habits, effective listening, self-concept, differences in cultural and gender conversation styles, and conflict management. You'll also gain practical strategies you can use today to improve communication at home, in social situations, and in the workplace.

    ‌​Jul 12, 2017, ‌​Aug 16, 2017, ‌​Sep 13, 2017, ‌​Oct 18, 2017
  • Introduction to Business Analysis

    Learn powerful techniques to improve your decision-making skills at work.

    ‌​Jul 12, 2017, ‌​Aug 16, 2017, ‌​Sep 13, 2017, ‌​Oct 18, 2017
  • Keys to Effective Communication

    Lost for words? Don't be! Learn to build rapport, trust, warmth, and respect through conversation.

    ‌​Jul 12, 2017, ‌​Aug 16, 2017, ‌​Sep 13, 2017, ‌​Oct 18, 2017
  • Leadership

    Leadership skills can help you gain the respect and admiration of others, while also allowing you to enjoy success in your career and more control over your destiny. Contrary to popular belief, leadership skills can be learned and developed. Even if you don't hold a leadership position, this course will teach you how to use the principles of great leaders to achieve success in almost every aspect of your daily life.

    ‌​Jul 12, 2017, ‌​Aug 16, 2017, ‌​Sep 13, 2017, ‌​Oct 18, 2017
  • Managing Customer Service

    Customer service personnel interact with current and potential customers every day. But do they truly spend time finding out what customers really want and giving them the highest service possible? In this six-week online course, you'll discover dynamite methods for bringing out the best in your team, measuring customer service, and anticipating the needs of your reps and your customers. Learn how to attract and hire top-notch reps, succeed with teams, and minimize customer complaints.

    ‌​Jul 12, 2017, ‌​Aug 16, 2017, ‌​Sep 13, 2017, ‌​Oct 18, 2017
  • Project Management Professional (PMP)® Prep I

    Learn how to prepare for the Project Management Institute's (PMI)® prestigious Project Management Professional (PMP)® certification exam. Master the first seven chapters of A Guide to the Project Management Body of Knowledge (PMBOK® Guide), 5th edition--the essential resource for the PMP® certification exam. Find out about the 10 Project Management Knowledge Areas, five Process Groups, and 47 project management processes. Raise your project management IQ by discovering tips and techniques related to the questions you'll encounter on the PMP® exam.

    ‌​Jul 12, 2017, ‌​Aug 16, 2017, ‌​Sep 13, 2017, ‌​Oct 18, 2017
  • Project Management Professional (PMP)® Prep II

    Prepare to take--and pass--the Project Management Institute's PMP® certification exam. Master chapters seven through 13 of A Guide to the Project Management Body of Knowledge, 5th edition, the most essential resource for the PMP® certification exam. Learn all about the 10 Project Management Knowledge Areas, five Process Groups, and 47 project management processes. Raise your project management IQ by discovering tips and techniques related to the questions you'll encounter on the PMP® exam. Use proven learning strategies to help absorb key terminology, concepts, and formulas.

    ‌​Jul 12, 2017, ‌​Aug 16, 2017, ‌​Sep 13, 2017, ‌​Oct 18, 2017
  • Professional Sales Skills

    Today, there are no shortages of opportunities for skilled salespeople. In good times or bad, companies never stop looking for sales representatives that can help them meet their financial goals. If you've always dreamed of becoming successful in sales, this course is exactly what you need. You'll learn how to turn prospects into buyers, how to provide proper customer service, how to develop a sales plan, and more!

    ‌​Jul 12, 2017, ‌​Aug 16, 2017, ‌​Sep 13, 2017, ‌​Oct 18, 2017
  • Project Management Fundamentals

    There are more projects occurring today than at any time in history. Organizations initiate projects to create new computer applications, erect bridges and buildings, improve processes, develop new products, and reorganize company operations. Unfortunately, most organizations do not manage projects well, creating an unprecedented demand for project management practitioners. If you're organized, perceptive, detail-oriented, and an excellent communicator, you just might have what it takes to succeed in the fast-growing field of project management.

    ‌​Jul 12, 2017, ‌​Aug 16, 2017, ‌​Sep 13, 2017, ‌​Oct 18, 2017
  • Project Management Fundamentals II

    Are you a part-time or accidental project manager? If you've been assigned projects and need a quick jump start to get going, then this is the course for you. You'll learn the 10 essential skills you need to survive and thrive, including understanding the business need and the related project outcomes, setting project boundaries, getting to know your project stakeholders and their needs, and creating a schedule. You'll also see how to manage project execution, from reporting progress to handling problems to project closure.

    ‌​Jul 12, 2017, ‌​Aug 16, 2017, ‌​Sep 13, 2017, ‌​Oct 18, 2017
  • Six Sigma: Total Quality Applications

    Learn how to effectively apply the elements and methods of Six Sigma. Understand how more than 25 tools and methods relate to the DMAIC (define, measure, analyze, improve, and control) model. Determine the relationship of basic statistics to Six Sigma and learn about the Six Sigma business case including strategic planning, the voice of the customer (VOC), quality function deployment (QFD), benchmarking, and financial investment methods. Discover how to use brainstorming, Pareto charts, and critical to quality to help define processes, problems, and opportunities.

    ‌​Jul 12, 2017, ‌​Aug 16, 2017, ‌​Sep 13, 2017, ‌​Oct 18, 2017
  • Supply Chain Management Fundamentals

    This course will help you succeed as a supply chain management professional. You'll master the fundamentals of supply chain management, including customer demand forecasting, master production scheduling (MPS), material requirements planning (MRP), capacity planning, and production activity control (PAC). The course also includes essential information to help you prepare for internationally recognized supply chain and materials management certification examinations, including the Certified in Production and Inventory Management (CPIM) exam.

    ‌​Jul 12, 2017, ‌​Aug 16, 2017, ‌​Sep 13, 2017, ‌​Oct 18, 2017
  • Total Quality Fundamentals

    Learn how to effectively apply the fundamentals of total quality. Understand what quality is and learn about the history of the quality movement. Discover the role of customers in quality and determine the major elements of a quality system. Master key concepts such as the cost of nonquality, variation, and total employee involvement (TEI). Increase your value to your company by learning about various motivational models, leadership, and teamwork. Determine how to effectively apply quality standards by creating and implementing internal and external auditing activities.

    ‌​Jul 12, 2017, ‌​Aug 16, 2017, ‌​Sep 13, 2017, ‌​Oct 18, 2017
  • Writing Essentials

    Master the essentials of writing! In this course, you’ll hone the skills you need to communicate clearly on the job, express yourself fluently online, and show off your creative literary talents. You’ll improve your writing skills by learning to pick the right words, punctuate to perfection, and avoid common spelling errors. Then you’ll find out how to put it all together by crafting well-written sentences, building effective paragraphs, and organizing your material logically. Finally, you’ll discover how to make the most of e-mails and other forms of electronic communication.

    ‌​Jul 12, 2017, ‌​Aug 16, 2017, ‌​Sep 13, 2017, ‌​Oct 18, 2017