That's why we're committed to providing training and development programs that meet our clients' business objectives and empower their employees to reach their highest potential. To ensure we are continually improving our training, we measure success with learner evaluation surveys and client scorecards. We're proud to consistently maintain above 90% satisfaction from both our clients and individual learners.
After each learning session, participants complete a learner evaluation. The MCOR learner evaluation follows the Kirkpatrick 4-level evaluation model, which has been widely used in the training industry for over 50 years. MCOR tracks all data and reports averages to our stakeholders quarterly.
In addition to tracking learning data, we ask our clients to fill out client scorecard, which includes a Net Promoter Score®, at the end of every client engagement. Net Promoter Score®, or NPS®, measures customer experience and predicts business growth. This proven metric transformed the business world and now provides the core measurement for customer experience management programs the world round.
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