Anyone who serves another entity or individual has to have excellent communication skills in order for the business to retain its customers. In this 2- or 4-hour workshop, participants will learn key phrases and greetings designed to improve communication with your Spanish-speaking customers and colleagues.
Do your employees have any of these common workforce issues?
Employees are unable to communicate direction to their staff
Employees can’t collaborate effectively with colleagues and/or customers
Help employees learn to:
Improve your Spanish speaking skills
Learn common greetings and key phrases relevant to customer service operations
Increase your confidence level when speaking Spanish
Target Audience: Non-Spanish Speakers in Customer Service roles
Modality: Face to face
Duration: 2 or 4 hours
Requirement: Minimum 5 participants
Location: F2F can be held at your location or we can facilitate selecting a location.