Anyone who serves another entity or individual has to have excellent communication skills in order for the business to retain its customers. In this program, participants will learn key phrases and greetings designed to improve communication with your Spanish-speaking customers and colleagues.
Do your employees have any of these common workforce issues?
Employees are unable to communicate direction to their staff
Employees can’t collaborate effectively with colleagues and/or customers
Help employees learn to:
Improve your Spanish speaking skills
Learn common greetings and key phrases relevant to customer service operations
Increase your confidence level when speaking Spanish
Target Audience: Non-Spanish Speakers in Customer Service roles
Modality: Face to face or virtual
Duration: 1.5 to 2 hour sessions, 2 times per week
Requirement: Minimum 5 participants
Location: F2F can be held at your location or we can facilitate selecting a location.
Empower and transform your workforce today.
Flexible: on-site, on-campus or custom
"Working with the Maricopa Corporate College team has always been a positive experience. The trainers do a fantastic job at incorporating company initiatives and culture into the programs they deliver and are always engaging and professional. Orora will continue to utilize Maricopa Corporate College to supplement our training and development needs and I would highly recommend their services."
Debbie Staats, Regional Human Resources Manager, Orora Business Service Center