About This Training
Anyone who serves another entity or individual has to have excellent communication skills in order for the business to retain its customers. In this program, participants will learn key phrases and greetings designed to improve communication with your Spanish-speaking customers and colleagues.
Do your employees have any of these common workforce issues?
- Employees are unable to communicate direction to their staff
- Employees can’t collaborate effectively with colleagues and/or customers
Help employees learn to:
- Improve Spanish speaking skills
- Learn common greetings and key phrases relevant to customer service operations
- Increase confidence level when speaking Spanish
Course Details
- Target Audience: Non-Spanish Speakers in Customer Service roles
- Modality: In-person or virtual
- Duration: 1.5 to 2 hour sessions, 2 times per week
- Requirement: Minimum 5 participants
- Location: In-person can be held at your location or we can facilitate selecting a location