Key Performance Essentials (KPEs) are two- and four-hour workshops designed for the success of your organization and with your greatest asset, your employees, in mind. Each Key Performance Essentials workshop is:
This two- or four-hour workshop is designed for anyone leading a team. Teams are an essential part of business today, whether they are temporary project teams or the way an organization is structured, the role of teams is a constant. It is important to understand how to work in this environment and how to leverage teams to enhance productivity and performance.
In this two- or two-hour workshop, participants will learn to create clear, concise and compelling messages. Participants will recognize the importance of knowing the audience and crafting messages that grab the audience’s attention. Participants will also learn the three-step process to structure their writing.
This two- or four-hour workshop is designed to help leaders understand the change process, typical responses to change, and best practices for leadership during difficult change implementations. The Kubler-Ross theory of change will be explored as a basis for understanding the change curve.
In this two- or four-hour workshop, participants will learn the basic principles of coaching and when to apply coaching rather than mentoring or performance management processes. Learn about the coaching communication cycle and effective ways to guide a coaching session and provide feedback during the coaching process. Become a coach who can unlock the potential of your coachees using solution-focused methodology.
This two- or four-hour workshop is designed to provide the tools and techniques needed by participants to effectively resolve conflicts in the workplace. The resolution tools and techniques will focus on improving communication, reflection, and behaviors associated with workplace conflict.
This two- or four-hour workshop is designed for anyone who has to have good customer service skills in order for the business to win customers, keep customers and turn loyal customers into champions of the business. In this course, you will learn the foundations to be a better customer service provider.
This two- or four-hour workshop is designed to define and explore diversity and the effects diversity has on the workplace. Participants will discuss the importance of inclusion and practice skills necessary to work in a culturally and generationally diverse workforce. Participants will explore their own behaviors, beliefs, and attitudes that create barriers to workplace productivity and inclusion.
In this two- or four-hour workshop, participants will recognize the importance of communication, recognize barriers to effective communication and utilize communication to improve their interaction with others. Effective communication in the workplace leads to increased employee morale, innovative products and processes, and increased trust among employees and managers.
This two- or four-hour workshop is designed to help participants make sound decisions using a well thought out decision-making process. Participants will learn to involve the right stakeholders, evaluate options, identify barriers and make effective decisions that are grounded in data analysis.
In this two- or four-hour workshop, participants will discuss the importance of writing good emails, identify the essential parts of an email message and recognize how stylistic elements can improve an email message. Participants will also learn the three different types of email messages and how they are organized.
This two- or four-hour workshop is designed to focus on managing emotions and reactions within the daily work environment. Participants will utilize practical strategies to help respond more skillfully and professionally as pressure, tension and complexity increase in their interactions with others.
During this two- or four- hour workshop, learn about tools to measure the level of engagement in your organization, understand engagement data, and develop strategies to increase engagement.
The ability to continually innovate can be the difference between success and failure in 21st first century business. In this two- or four- hour workshop, participants will learn to create an innovative mindset across their organization. Learn simple strategies and practices that can create an innovative spark throughout your organization.
This two- or four-hour workshop is designed to improve the management and supervisory skills of new and existing mid-level managers and supervisors. This comprehensive workshop is also ideal for employees who have been identified as ready to move into a management or supervisory role.
In this two- or four-hour workshop, participants will learn how to set clear expectations and boundaries. Participants will also identify the traits that differentiate managers from leaders. Finally, participants will learn the importance of modeling leadership.
This two- or four-hour workshop is designed to prepare participants to understand and utilize time management tools. Participants will understand the necessity of sticking to priorities and learn how, to utilize daily and weekly planning guides/calendars for long-term success. Strategies to manage interruptions and delegate appropriately will be presented.
In this two- or four-hour workshop, participants will learn techniques to increase engagement and improve participant satisfaction during a training session. Participants will learn to apply adult learning theories and exercises to open and close training sessions effectively. Participants will walk away with increased confidence to facilitate their own training sessions.