Key Performance Essentials (KPEs) are two- and four-hour workshops designed for the success of your organization and with your greatest asset, your employees, in mind. Each Key Performance Essentials workshop is:
This two- or four-hour workshop is designed to help leaders understand the change process, typical responses to change, and best practices for leadership d
In this two- or four-hour workshop, participants will learn the basic principles of coaching and when to apply coaching rather than mentoring or performance management processes.
This two- or four-hour workshop is designed to provide the tools and techniques needed by participants to effectively resolve conflicts in the workplace.
This two- or four-hour workshop is designed for anyone who has to have good customer service skills in order for the business to
This two- or four-hour workshop is designed to help participants make sound decisions using a well thought out decision-making process.
This two- or four-hour workshop is designed to focus on managing emotions and reactions within the daily work environment.
This two- or four-hour workshop is designed to improve the management and supervisory skills of new and existing mid-level managers and supervisors.
In this two- or four-hour workshop, participants will learn how to set clear expectations and boundaries. Participants will also identify the traits that differentiate managers from leaders. Finally, participants will learn the importance of modeling leadership.