This two- or four-hour workshop is designed for anyone who has to have good customer service skills in order for the business to win customers, keep customers and turn loyal customers into champions of the business. In this course, you will learn the foundations to be a better customer service provider. You will get a chance to assess the needs of your customers and understand what it takes to build long-term relationships with them, resulting in a win-win for both sides.
Do your employees have any of these common workforce issues?
Difficulty dealing with impatient or irate customers.
Inability to listen actively to customers, show empathy, and solve disputes.
Lacking effective and ‘positive’ communication skills.
Help employees learn to:
Define characteristics of customer service
Identify the importance of consistently delivering quality customer service to internal and external customers
Identify customer service best practices
Apply effective communication strategies to drive positive customer service experience
Target Audience: Entry level – all customer-facing employees