That's why we're committed to providing training and development programs that meet our clients' business objectives and empower their employees to reach their highest potential. To ensure we are continually improving our training, we measure success with learner evaluation surveys and client scorecards. We're proud to consistently maintain above 90% satisfaction from both our clients and individual learners.
After each learning session, participants complete a learner evaluation. The MCOR learner evaluation follows the Kirkpatrick 4-level evaluation model, which has been widely used in the training industry for over 50 years. MCOR tracks all data and reports averages to our stakeholders quarterly.
In addition to tracking learning data, MCOR works with our clients to complete a Client Scorecard at the end of every client engagement. The client scorecard assesses overall customer satisfaction and measures to what degree the solution successfully met client business objectives.