The Retail Customer Service Skills Training Certificate Program prepares students with the skills and knowledge needed for successful careers in today’s retail world. This is an excellent option for those already working in a retail environment and wanting to advance in their careers or for those interested in starting new retail jobs. The program emphasizes customer service skills that can be applied in a wide variety of retail settings.
The program emphasizes customer service skills that can be applied in a wide variety of retail settings.
The course includes the following topics:
Providing an excellent customer experience
Building customer loyalty
Dealing with difficult customers
Building communication skills
Managing Time
Working in teams
Managing yourself and others
Becoming successful in the retail world
Identifying retail workplace challenges and opportunities
Fee
$850
Location
Online
Course type
Online - Self Paced
Start dates
TBD
Course Requirements
This program can be taken on a PC or a Mac. You will need Internet access and email capability.
For Windows users, you will need to have Windows XP, Vista, 7, or greater. For Mac users, you will need to have Mac OSX version 10.5 or greater. You will need to use Internet Explorer version 6 or later, Firefox version 10 or later, Apple Safari 5.0.3 or later, or Google Chrome version 0.11.257.201 (including 11.0.696.57 update) or later. You will also need to enable JavaScript in your browser options.
Adobe Flash Player and Adobe Acrobat Reader are required for this program.
Click here to download the Acrobat Reader. Click here to download the Flash Player.
Hardware:
1024 x 768, 16-bit (thousands of colors) color display or better
Standard mouse, keyboard, speakers and sound card
All materials for this program are available online.
Prerequisites
There are no prerequisites for this program.
Instructor Bio
Darlene Lawrence is an Academic Coach and Childcare and Education Instructor with 5 years of experience. She is has a Bachelor’s degree in Business Administration and a Master’s degree in teaching.
“Maricopa Corporate College being able to provide a customized program for our students through ESL was fantastic. It was all resort and hotel terminology and things that they could do. The other thing we liked about it was the fact that it was on our property...We like our associates to be happy, to enjoy where they work, to come in and have a great time and so, you know, the hope is associate retention, associate engagement and happiness all around.”
Diana Hindi, Director of HR Operations, J.W. Marriott Desert Ridge Resort and Spa
